COVID-19 Advice for patients and clinic visitors

Updated    31.5.2020

Dear Patients

We are pleased to inform you that The Kersley Eye Clinic has now reopened and our consultants, Ms Siobhan Wren and Professor Lim, are available for appointments.  Please contact 020 3855 5553 or reception@kersleyeyeclinic.com  and our staff will be more than happy to assist you with booking arrangements.  The health and safety of our personnel, visitors and patients is of paramount importance to us.  We have implemented a series of revised working arrangements and we are following the UK Government guidelines so that the risks associated with Covid-19 are minimised wherever possible.  

If you are unwell or self-isolating according to the Government’s current guideline, it is vital that you DO NOT visit the practice. Please contact the clinic to discuss your case prior to making an appointment. In these circumstances, arrangements can be made to provide you with a chargeable video or telephone consultation.

If you need any further information regarding the Coronavirus please follow the link below. www.gov.uk/coronavirus.  For FAQ’s regarding the reopening of The Kersley Eye Clinic please continue below.

What are we doing?

  • Limiting appointment capacity to ensure stringent disinfection can take place between each patient.
  • Ensuring appropriate use of PPE for both patient and staff, such as: face masks and shoes covers.
  • Reducing unnecessary face-to-face interaction by offering remote consultation with the use of software such as: WhatsApp or Zoom 
  • Doctors are limiting face-to-face interaction with patients during the examination in the consultation room by speaking to them on the phone to discuss their case prior to the examination and again afterwards to discuss management and follow up.
  • Reducing the amount of staff on premises.
  • Minimising face-to-face contact between patients and other clinical and non-clinical staff.
  • Payments be made via bank transfer or card payments can be taken over the phone.

What we ask of you

  • We kindly ask that you DO NOT present to the clinic without calling in advance. 
  • Please attend your appointment ONLY at your allocated time to avoid loitering on the street or in the waiting area.
  • Please attend your appointment with your own face mask or face cover.
  • Please wash your hands or use hand gel on arrival.
  • Please bring a mobile phone (if you have one) with you to your appointment.
  • Only attend your appointment alone, unless an escort is strictly necessary (please inform staff prior).
  • Please help us and our other patients by contacting the clinic prior to your appointment if you are feeling unwell in any way.
  • Please note we will only see patients who remain asymptomatic with no family members symptomatic for at least 14 days. 
  • It is very important that following an appointment, if any patient subsequently tests positive or shows symptoms in the subsequent 14 days, that they contact the clinic immediately.

Frequently Asked Questions

Are you open as usual?

We are open for consultation by appointment only.  Please contact the clinic either by phone or email to enquire about clinic times and schedules.

Should I visit the practice for my routine appointment?

We are now taking bookings for routine checks.  Please only attend once you have made a booking in advance.

Can I come in to the practice to collect something if I don’t have a consultation?

Yes but we ask you first phone ahead to arrange this.

I need to make an emergency appointment, can I be seen?

Please call or email us and we will aim book you in at the earliest opportunity.

Can I still order contact lenses?

Yes, although it would be advisable to allow 7-10 days for receipt of lenses.

Are you offering home visits?

No, we will not be offering any routine home visits.

Do you offer telephone consultation?

Yes. Please email or call us for more details.

Should we arrange prescriptions in case we run out of medications?

Yes, our patients that pay for prescriptions can either contact us or their private GP for a private prescription but if you are entitled to free prescriptions you should contact your NHS GP to get a prescription.

Are you able to help if we are having problems getting hold of medications?

We can send a private prescription to ‘Pharmacierge’ who will aim to locate your medications and contact you to arrange delivery and payment.

What if circumstances change?

We’ll be posting updates on our webpage  https://kersleyeyeclinic.com/covid-19-advice-for-patients-and-visitors/  in the event of any changing advice. Remember to refresh your browser each time you visit.

About COVID-19

COVID-19 is an infectious disease caused by a new coronavirus introduced to humans for the first time.

It is spread from person to person mainly through the droplets produced when an infected person speaks, coughs or sneezes.

Watch this short animation from World Health Organization (WHO) to learn more about COVID-19 and how to protect yourself against it.