COVID-19 Advice for patients and clinic visitors
Updated 16.02.2021
Dear Patients
We are pleased to inform you that The Kersley Eye Clinic is open and our consultants, Ms Siobhan Wren and Professor Lim, are available for appointments. Please contact 020 3855 5553 or reception@kersleyeyeclinic.com and our staff will be more than happy to assist you with booking arrangements. The health and safety of our personnel, visitors and patients is of paramount importance to us. All our patient facing clinic staff have taken their COVID vaccine, including the consultants. We have also implemented a series of revised working arrangements (including weekly COVID antigen testing for all our clinic staff) and we are following the UK Government guidelines so that the risks associated with Covid-19 are minimised wherever possible.
If you are unwell or self-isolating according to the Government’s current guideline, it is vital that you DO NOT visit the practice. Please contact the clinic to discuss your case prior to making an appointment. In these circumstances, arrangements can be made to provide you with a chargeable video or telephone consultation.
If you need any further information regarding the Coronavirus please follow the link below. www.gov.uk/coronavirus. For FAQ’s regarding the reopening of The Kersley Eye Clinic please continue below.
What are we doing?
- Limiting appointment capacity to ensure stringent disinfection can take place between each patient.
- Ensuring appropriate use of PPE for both patient and staff, such as: face masks and shields.
- Reducing unnecessary face-to-face interaction by offering remote consultation with the use of software such as: WhatsApp or Zoom
- Reducing the amount of staff on premises.
- Minimising face-to-face contact between patients and other clinical and non-clinical staff.
- Payments be made via bank transfer or card payments can be taken over the phone.
What we ask of you
- We kindly ask that you DO NOT present to the clinic without calling in advance.
- Please attend your appointment with face mask or face cover.
- Please wash your hands or use hand gel on arrival.
- Only attend your appointment alone, unless an escort is strictly necessary (please inform staff prior).
- Please help us and our other patients by contacting the clinic prior to your appointment if you are feeling unwell in any way.
- Please note we will only see patients who remain asymptomatic with no family members symptomatic for at least 14 days.
- It is very important that following an appointment, if any patient subsequently tests positive or shows symptoms in the subsequent 14 days, that they contact the clinic immediately.
Frequently Asked Questions
Are you open as usual?
We are open for consultation by appointment only. Please contact the clinic either by phone or email to enquire about clinic times and schedules.
Should I visit the practice for my routine appointment?
We are now taking bookings for routine checks. Please only attend once you have made a booking in advance.
Can I come in to the practice to collect something if I don’t have a consultation?
Yes but we ask you first phone ahead to arrange this.
I need to make an emergency appointment, can I be seen?
Please call or email us and we will aim book you in at the earliest opportunity.
Can I still order contact lenses?
Yes, although it would be advisable to allow 7-10 days for receipt of lenses.
Are you offering home visits?
No, we will not be offering any routine home visits.
Do you offer telephone consultation?
Yes. Please email or call us for more details.
Should we arrange prescriptions in case we run out of medications?
Yes, our patients that pay for prescriptions can either contact us or their private GP for a private prescription but if you are entitled to free prescriptions you should contact your NHS GP to get a prescription.
Are you able to help if we are having problems getting hold of medications?
We can send a private prescription to 'Pharmacierge' who will aim to locate your medications and contact you to arrange delivery and payment.
What if circumstances change?
We’ll be posting updates on our webpage https://kersleyeyeclinic.com/covid-19-advice-for-patients-and-visitors/ in the event of any changing advice. Remember to refresh your browser each time you visit.
